Substitution Policy

www.nupurdreamz.com reserves the right to make fair and reasonable substitutions according to the local availability of specific flower types and containers.
 
When we receive a flower order from the customers, every effort is made at our end to create a similar arrangement in shape, size and color by using flower varieties specified, according to the order description. Specific flower types may be indicated on the order, either by actual description or in the content of an item from the product list.
 
In the case where a specific flower type or color is unavailable within the given time frame of delivery in that locality, substitutions may be used within the arrangement to achieve the same overall shape, style and color effect and to ensure that the order is delivered on time.
 
Flowers of a similar shape, size and value but different type and color may be used in the 'arrangement' as substitute to maintain the overall effect of the arrangement.
 
In arrangements of a single flower variety (eg rose bouquet), the flower variety will take precedence over color. 
However, though we take utmost care of customer's desire, we request our customers to be ready for a substitution in their order description, to allow for any difficulty in supplying the order to exact specification.
 
In case of where substitution is done we follow the hierarchy of importance given below : 
 
1. Delivery time of the order, followed by
 
2. Color preferences, followed by
 
3. The overall style of the arrangement
© 2018, Nupur Deamz, All Rights Reserved.